FREQUENTLY ASKED QUESTIONS
Why choose Fibreandstitch?
Choosing Fibreandstitch means supporting slow, thoughtful craftsmanship and owning something truly unique. Our focus on truly handmade offers a meaningful alternative to mass-produced décor.
Are your items completely handmade?
Yes, all Fibreandstitch pieces are entirely handmade. Each item is designed, cut, assembled, and finished by hand using carefully selected fabrics, lace, and embellishments. Because every piece is individually crafted, small variations may occur—these subtle differences are part of the charm and uniqueness of handmade home décor.
What materials do you use in your creations?
We use high-quality fabrics, delicate lace, and carefully chosen decorative elements to create our handmade home décor. Our materials are selected for their texture, durability, and timeless appearance, ensuring each piece is both beautiful and long-lasting.
Are your handmade items suitable for gifting?
Absolutely, our collection is ideal for gift giving. Fabric hearts, embroidery hoop art and floral dreamcatchers are popular choices for birthdays and meaningful occasions. Our handmade candles are especially popular as lace anniversary gifts. Their delicate detailing and handcrafted nature make them a meaningful way to celebrate a special milestone.
What style of home décor do your pieces suit?
Our handmade home décor is inspired by vintage, romantic, and cottage-style interiors, but the neutral tones and timeless designs also suit modern and minimalist spaces. Each piece is designed to blend beautifully with a wide range of home styling preferences.
How should I care for my handmade fabric decorations?
To preserve the quality of your handmade fabric decorations, we recommend gentle spot cleaning only and keeping items away from excessive moisture or direct sunlight. Care instructions may vary slightly depending on the item, and any specific guidance will be provided where needed.
How are my items packaged?
We take great care in packaging each item to ensure it arrives safely and beautifully. All our handmade pieces are wrapped securely with some items presented in decorative boxes to enhance your gifting experience. We aim to provide both protection and a delightful unboxing moment.
Do you use eco-friendly packaging?
We are committed to sustainability and use eco-friendly packaging materials whenever possible. Our boxes and tissue paper are all recyclable, and we strive to minimize waste in our packaging process.
How much will shipping cost?
Fibreandstitch offers a promotional sitewide flat rate of £2.00 per order. These orders are sent by Royal Mail Tracked 48. Upgrades are available at checkout for when you need your order faster. For further details, please see Shipping
When will my order be shipped?
All items are ready to ship the next business day after you have placed your order. You will receive an email from Fibreandstitch when your order has shipped. Estimated delivery is in 2 business days after dispatch. For further details please see Shipping
Can I change or cancel my order after it’s been placed?
Of course! You are entitled to cancel after placing your order but please ensure you cancel as soon as possible (ideally within 24 hours) to avoid the item being posted out to you. We’ll do our very best to accommodate your request. Please see Returns and Refunds
Can I track my order?
Yes, once your order has shipped, you’ll receive a tracking number via email so you can follow your package’s journey. If you haven’t received tracking information or need help tracking your order, feel free to Contact us anytime.
What should I do if my item is damaged during shipping?
We take great care in packaging your order, but if your item is damaged during transit, please contact us as soon as possible. We’ll ask for photos of the damage and work with you to either replace the item or issue a refund. Your satisfaction is important to us! Please contact us or e-mail us at hello@fibreandstitch.com
Can I return my order if I'm not happy?
Absolutely! We're sure that you will love your order from Fibreandstitch but if you don’t, or if you have simply changed your mind for any reason, returns are welcome within 30 days of receiving your order. Please inform us by using the contact us form or by e-mail hello@fibreandstitch.com